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Standard Terms & Conditions
The website www.dominobaby.co.uk is owned and operated by:
Iseo Limited, 1 Mansdale Road, Redbourn, St. Albans, Herts, AL3 7DL
All prices and charges are shown in UK pounds sterling. They include any VAT payable but exclude delivery charges. We are not responsible for any other importation taxes, sales taxes or charges that may be incurred at the delivery destination.
Although we make every effort to ensure that all pricing information on the website is accurate, there may be rare instances where an error in pricing occurs. Should we discover a pricing error we will contact you and ask you whether you wish to cancel your order or continue with your order at the correct price.
Prices that are reduced for sales and promotions and voucher codes are valid for the specified period only. We reserve the right to adjust prices, offers, goods and specifications of goods on the website at our discretion at any time before we accept your order.
All orders placed through our website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to anyone in these circumstances.
Items which are out of stock are shown on the website as unavailable, however if for some reason you place an order and the goods are not available, we will contact you and you will have the option to wait until the goods are available or to cancel your order in accordance with our cancellation and returns policy. Acceptance of your order and the formation of a contract between us takes place when we send you an email confirming that your goods have been dispatched.
If you prefer, you can place an order by phone - we accept credit/ debit card payments over the phone. Please call us on 07769 943 098 to place your phone order.
Ordering by post
To order by post, please send your order to: Domino Baby, 1 Mansdale Road, Redbourn, Herts, AL3 7DL
For postal orders, please state clearly the items required, your name and delivery address.
Please make cheques payable to Iseo Limited. Please ensure that you write your name and address on theback of the cheque, and that you include the cost of delivery in your payment. If you choose to pay by cheque, funds must be cleared before we can dispatch your order.
Cancellation & Returns
Should you wish to cancel or return any goods, you may do so only in accordance with our cancellation and returns policy.
If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep goods in the condition in which you received them. Prior to returning your item, you must contact a member of our customer service team with your request to make a return/exchange on 07769 943 098 or by email at firstname.lastname@example.org quoting your order reference number. Please include with your return a copy of your original invoice with your full contact details, stating the reason for return. Returns should be sent to: Domino Baby, 1 Mansdale Road, Redbourn, Herts, AL3 7DL.
Cancellation and returns policy
You may cancel your order at any time prior to dispatch by contacting our customer services team on 07769 943 098 or by e-mail at email@example.com quoting your order reference number.
After delivery, you may cancel your order (or any part of it) or make an exchange for any reason within 7 working days for items delivered within the UK, or within 14 days for international orders, provided items are unused and in their original packaging, with all labels intact. You will be responsible for the cost of returning the item to us unless it is faulty. We suggest that you send your return by recorded delivery for proof of postage.
Unfortunately we cannot offer refunds on sales or promotional items, though we will be happy to offer an exchange in these circumstances. We take care to make sure every item we dispatch is in perfect condition. However, if you feel the item you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.
This policy does not affect your legal rights
By using the Domino Baby website, you are agreeing for us to use your personal information in the ways set out below. When you shop on this website, we require personal information such as your name, address, e-mail, credit card and contact details and cookies (please see below). We keep a record of this information in order that we may process your order and recognise you as a registered customer.
The information we gather from our customers helps us to improve your shopping experience and to update our services. It also helps us to prevent and detect fraud.
We will keep a record of any e-mail correspondence you send us and orders you place with us so that we may deal with any problems you may experience with your purchases or other issues. Domino Baby will store your personal information on a secure server and will treat it as confidential.
We will never pass your personal information to a third party for marketing purposes.
We may use you personal information to keep you informed of our products and services and special offers. If you do not wish to receive such information, please email us at firstname.lastname@example.org with OPT OUT in the subject line.
We will not provide your personal information to any third party except in order to fulfil your order, (this includes delivery of the goods you have ordered) or if we are required to do so by law. We will only use your personal information to process your orders, to help us administer and improve this website, and with your consent, to provide you with information from time to time regarding our products and services and special offers We may share your information with our payment service provider, secure hosting and employees and agents of Domino Baby to process you order.
All products and services are provided subject to our terms and conditions of sale. The terms and conditions of sale are governed by the laws of England.
Iseo Limited’s registered address is: 1 Mansdale Road, Redbourn, Herts, AL3 7DL.
Company no: 6432940, VAT no: GB 925230742